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Exchanges & Returns

Refunds and Exchanges

Buy from Party Kingdom's online store with confidence. We offer a ‘100 Day No Worries’ exchange policy. If you are unhappy with your purchase you can exchange any products purchased withing a 100 days of purchase provided it is unopened and in a resalable condition. You must contact customer service and return the products back to Party Kingdom within 100 days of receipt of your delivery. Valid proof of purchase is required.

If an item is faulty or damaged or not as described you must inform us within 7 days of receipt. We will replace or refund any faulty products and pay for the return freight on receipt and inspection of the goods. Include a note indicating the problem with the item, and supply a copy of the tax invoice.Our refunds are processed on a weekly basis from date of shippment. If you have not received your refund within 7 business days, please contact customerservice@partykingdom.com.au. 

If you experience problems with your goods or order then please contact customer service customerservice@partykingdom.com.au or call (02) 4722 3793.

Availability

Stock is subject to availability. Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect.